How to get technical help on the STO Arcgames forum. The official STO forum troubleshooting section. There is a DXSETUP.exe in _CommonRedist folder inside of the STO folder. You might need to get a DirectX install file from Microsoft website. ![]() At the comand line, type " dxdiag " and run the dxdiag tool to check your DirectX version and function. Try it but change to DX11 when you have any trouble. Running STO with Direct3D X12 is causing problems with many users. Force the use of Direct3D X10 in the STO launcher by entering in the Command Line of the launcher Options, type " -d3d10 " Important Game files exes in the Star Trek Online folder Make sure your anti-malware program active defenses is not interfering with the STO game files. Make sure all the game's exes are in your PC's Firewall exceptions. Using Malwarebytes anti-malware as a backup scan and fix. Windows 10 firewall and Defender is also ok. You really should not be using paranoid paid anti-malware programs on your gaming computer, and you should not be doing important financial or privacy matters on any gaming computer. Maybe remove your anti-malware program and use Avast Free Anti-virus, it has a game mode. Pull down menu of Gameplay Proxy, has choices of US, EU, None. Use Force Verify in the STO launcher Options to check the files integrity in STO, when you have troubles. Use Safe Mode in the STO launcher Options, when you have troubles. Have you turned off On-Demand patching in the Options menu of the launcher, ticked Force-Verify, clicked Apply, then waited until the files were patched, and tried again to get into Star Trek Online. ![]() Try the lowest graphics quality level, then work your way back up the higher graphics quality choices. Make sure to get your Windows 10 updates done, it can effect STO. Use the troubleshooting compatibility options in Windows OS. Make sure you are running the game as Administrator or account with administrator rights. ![]() Maybe have to pop it out and reseat it, check all the plugs on it. Make sure the GTX 1050 card is working, upgrade the drivers.
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